Industry Testimonial
Patrice Whitehouse
Technical Services Manager, Parmalat
Like most national companies Parmalat endeavors to standardise product manufacture as much as possible at all its sites. Technical Services Manager, Patrice Whitehouse says it’s particularly important with training to ensure all sites are receiving the same message. “We can then be confident of each process being under control nationally because we know the knowledge base and procedures being followed are the same at all sites,” she said.
“When the Parmalat Compliance group looked for a training provider to deliver a Pasteuriser Operator Course, we wanted someone with years of experience in the dairy processing side of the business. This is not always easy because trainers are often intellectuals who deliver theory from notes.”
“The Victorian sites had used the NCDEA for other courses, so we enquired about a customised Pasteurising Operators course focusing on products, equipment and processes specifically used by Parmalat. As our products are predominantly fresh milk products with cultured products in two of these factories nationally, there was no need to include cheese and powder processes. As the pasteurisation process is critical to our products, the two day workshops had to be done on site over a week, to allow the processing to continue,” said Ms Whitehouse.
“The NCDEA met all our requirements, providing a trainer, Bill McGinness, with over 30 years experience in dairy processing. Bill was willing to travel to all sites in Victoria, Queensland and the Northern Territory. I had so many positive comments from the participants about Bill's relaxed style of training, his patience and his extensive knowledge of ‘everything dairy’.”
“We see a new confidence in a lot of the younger operators now. Previously they knew how to run a pasteuriser but now they have the underpinning knowledge of why we stress a certain order of tasks, or why a simple diversion from a procedure can cause major problems. We are now organising a cultured products course to provide the same understanding to these operators. Our thanks go to NCDEA for being so accommodating to our needs and expectations.”
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